Toi Maori Logo Colour

FAQ

Add your desired product to the ‘cart’, select ‘cart’ and enter your home address to the ‘shipping calculator’ to generate the cost for shipping your product.  

 

Oversized products: Artwork/s that exceed 25kgs will be treated as oversized packages and may include an additional cost.  

 

Pick-up will also be available for those who are Wellington based. Please get in touch with us to organise pick up time from our office at  

Level 4 Change House 

150 Featherston Street 

Wellington Central 6011 

 

Please contact us on store@maoriart.org.nz or (+64)4 801 7914 for more information on international shipping and oversized orders.  

You will receive an email once your order has been dispatched from the office. 

 

Orders will be dispatched during weekdays. 

 

Your artwork/s will be dispatched within 5 working days of your confirmed order. 

 

Oversized artwork/s will be dispatched within 7 working days of your confirmed order. 

 

Your order will be delivered anytime between 7am and 9pm and a signature will be required upon receipt of the artwork/s. 

 

You can use the tracking link from your order confirmation email to check the delivery status of your order. 

Once your order has been dispatched, you will receive a confirmation email that your order is on its way including a tracking number and tracking receipt.  

 

 

You can use the tracking link from your order confirmation email to check the delivery status of your order or use the tracking number provided in your order confirmation email on the gosweetspot tracking website: https://track.gosweetspot.com/

We handle international enquiries on an individual-basis.  

 

We will calculate the price of the artwork/s in your currency and calculate the additional cost for international shipping.  

 

If you have a specific artwork in mind, please email us at store@maoriart.org.nz 

Our artwork/s are delicate creations, and we take great care in packing to ensure safe transportation. However, despite our best efforts, there is a slight possibility that an artwork may sustain damage during transit.

 

In the event that you received a damaged artwork/s, here is what you need to do:

  1. Photograph the Damage: If your artwork/s arrives damaged, promptly take clear photographs of the affected areas.
  2. Contact Us: Send us an email at store@maoriart.org.nz within 3 working days of receiving your order, including the photos of the damaged item and the original receipt or other proof of purchase.
  3. Confirmation & Arrangements: Once we confirm the damage, we’ll arrange for the art to be returned to Toi Māori Aotearoa.

 

These are your options:

    • Credit: We can reimburse you in the form of credit at the value of your purchased artwork/s. This credit can only be used for purchases on our store.
    • Reimbursement: Alternatively, we can reimburse you in full for the damaged item.

 

Please note: we only accept returns for artwork/s damaged during shipping. We cannot cover damages as a result of modifications, incorrect storage, maintenance, or other factors caused by the purchaser.

 

For more information, please refer to our Return Policy

Once your order has been shipped, it is out of our control when or how long your order will take to arrive.  

 

However, if you are eagerly awaiting your order and it hasn’t shown up, follow these steps: 

Tracking: For live updates of your delivery, please use the tracking link included in your order confirmation email.   

Sometimes unforeseen delays occur, so give it a little more time.  

 

If you are concerned about your delivery, please follow the steps below.  

Please follow the tracking link included in your order confirmation email or use the tracking number provided in your order confirmation email on the gosweetspot tracking website: https://track.gosweetspot.com/

 

 

Or 

 

 

Lodge an inquiry: If your order still hasn’t arrived, you’ll need to lodge a parcel query. The most effective way to do this is through http://www.courierpost.co.nz/ 

You can purchase products using our three payment methods.  

  1. You can pay using your credit card. We accept Visa, Mastercard or Maestro. 
  2. Poli Pay allows you to make transfers directly from your bank account. Simply choose your bank, login, select an account and complete the payment.  
  3. Direct Bank Transfer. If you would like to make purchases using this payment method, you are required to contact us in advance at store@maoriart.org.nz 
  4. If you require an invoice to purchase artwork/s, please get in touch with us on store@maoriart.org.nz or (+64)4 801 7914 

Check that the card details you have entered are correct (name, expiry date and card type). 

 

If the problem persists, please contact your bank provider for more details. 

 

If you believe the problem is with our system, please contact us at 

store@maoriart.org.nz or (+64)4 801 7914 

We will only refund items that have been damaged during shipping. If this is the case, please contact us within 3 days of receiving your artwork. 

 

please contact us at store@maoriart.org.nz or (+64)4 801 7914 

 

For more information on returns, please refer to the Return section below. 

IMPORTANT NOTE: We only accept returns if the artwork/s have been damaged during shipping.

We aim to provide a hassle-free Returns Service for you. Here’s how it works:

  1. Reporting Damaged Artwork/s: If you receive an artwork that has been damaged due to shipping, please contact us immediately at store@maoriart.org.nz or (+64)4 801 7914
  2. Confirmation of Damage: Once we confirm the damage, we can proceed with one of two options:
    • Credit: We can reimburse you in the form of credit at the value of your purchased artwork/s. This credit can only be used for purchases on our store.
    • Reimbursement: Alternatively, we can reimburse you in full for the damaged item.
  3. Confirmation & Arrangements: Once we confirm the damage, we’ll arrange for the art to be returned to Toi Māori Aotearoa.
  4. Notification: You will receive an email confirmation once we have received the returned artwork/s(s)

 

PLEASE NOTE: All items need to be returned to

Toi Māori Aotearoa

Level 4, Change House

150 Featherston Street

Wellington, 6011

New Zealand

Your order can only be cancelled and/or refunded before the item(s) has been dispatched.  

 

If you change your mind, please contact us immediately on store@maoriart.org.nz or (+64)4 801 7914 

Some artwork/s are framed, and others are not. Please refer to the product description for indications.   

Please note that colour and image quality varies from device screen to device screen.   

The Toi Māori Store is a celebration of Māori arts and culture, we aim to support and uplift Māori Artists to reach their full potential.   

 

To see whether your work would suit the Toi Māori Store send us an email at store@maoriart.org.nz 
 
In the email, please provide a brief description of yourself and your work. Please include images of your work and let us know where you already sell your work (if applicable).  

 

Please note that we cannot take on everyone’s work.